Shipping Policy

At Elviancalnello, we are committed to providing clear and reliable furniture delivery services to customers in the United States. This Shipping Policy explains our shipping destinations, shipping rates, order processing times, estimated delivery times, and how we handle shipping-related issues.

1. Shipping Destinations

We offer furniture delivery within the United States. Delivery availability depends on the shipping address and the service coverage of our shipping carriers.

If you would like to confirm whether delivery is available to a specific address, please contact us by email.

2. Shipping Rates

Our standard shipping rates are as follows:

  • Orders under $70.00: $6.00 shipping fee.
  • Orders of $70.00 or more: Free shipping.

The free shipping threshold is calculated based on the order subtotal, excluding shipping charges and applicable sales tax.

Shipping charges will be clearly displayed before checkout is completed. We will not add undisclosed mandatory shipping fees after your order is confirmed.

3. Order Processing Time

Orders are typically processed within 1–3 business days. Processing includes order confirmation, product preparation, packaging, and other necessary steps before handing the order over to the shipping carrier.

Business days are Monday through Friday, excluding weekends and applicable public holidays.

Order processing time does not include shipping transit time.

4. Order Cutoff Time

Our daily order cutoff time is 6:00 PM Central Time (CT) on business days.

  • Orders successfully confirmed before 6:00 PM (CT) on a business day begin processing that day.
  • Orders confirmed at or after 6:00 PM (CT) on a business day begin processing on the next business day.
  • Orders placed on weekends or applicable public holidays begin processing on the next business day.

The standard order processing time remains 1–3 business days.

5. Shipping Methods and Delivery Time

We may ship orders through the following carriers:

  • FedEx
  • UPS
  • DHL

The shipping carrier is selected based on the order, delivery address, and available shipping arrangements.

Estimated shipping transit time is 6–12 business days, beginning after the order has been processed and handed over to the carrier.

Estimated delivery time:

  • Order processing: 1–3 business days.
  • Shipping transit: 6–12 business days.
  • Total estimated delivery time: 7–15 business days.

These are estimated delivery times under normal conditions and are not guaranteed delivery dates.

If your order has not arrived within the estimated delivery period, please contact us at care@elviancalnello.com. You may also call +81 19-638-7246.

6. Taxes, Duties, and Customs Clearance

Applicable U.S. sales taxes will be displayed and handled at checkout as required by relevant laws.

For orders requiring import customs clearance, we will arrange for our shipping service providers to handle the necessary customs procedures.

Applicable import duties and customs clearance fees will be covered by us under the disclosed pricing arrangements.

Customers will not be required to pay undisclosed import duties or customs clearance fees during normal delivery.

If a shipping carrier requests additional tax or customs payments related to your order, please contact us before making any payment so we can verify the charges.

7. Order Tracking

Once your order has shipped, we will send a shipping confirmation email to the email address provided during checkout.

The shipping confirmation will include the applicable tracking information.

You can use your tracking number to check the delivery status through the relevant carrier's tracking system.

Tracking information may take some time to update. If you do not receive tracking details or notice an unusual tracking status, please contact us by email.

8. Damaged or Lost Packages

Shipping Damage

Please inspect your furniture and its packaging promptly upon delivery.

If you notice shipping damage, broken items, or missing essential components, please contact us and provide your order number, photographs of the affected item, and photographs of the packaging.

For verified shipping damage or product defects, we will provide an appropriate solution, which may include replacement parts, an exchange, a refund, or another reasonable resolution.

We will cover reasonable return shipping costs associated with verified shipping damage or product defects.

Lost Packages

If your package has not arrived, tracking information shows an unusual status, or the package is marked as delivered but you have not received it, please contact us promptly.

We will assist in investigating the issue with the shipping carrier and provide an appropriate resolution based on the findings and applicable laws.

9. Order Changes and Cancellations

If you need to modify your order, change your shipping address, or cancel your order, please contact us by email as soon as possible.

For orders that have not yet shipped, we will assist with changes or cancellations whenever reasonably possible.

Orders already handed over to the shipping carrier may not be eligible for direct modification or cancellation.

Returns for shipped orders are handled according to our Return, Exchange & Refund Policy.

For eligible cancellations, we will initiate a refund within 1–3 business days after the cancellation is confirmed, using the original payment method.

The time required for the refund to appear in your account depends on your payment service provider.

10. Shipping Address and Delivery Responsibility

Please provide an accurate and complete shipping address and contact information during checkout.

If you notice an address error, contact us as soon as possible. Address changes depend on the order status and the shipping carrier's ability to make adjustments.

Delivery failures, returned packages, or additional costs caused by incorrect or incomplete customer-provided addresses will be handled based on the circumstances and applicable laws.

For delivery errors, shipping damage, or lost packages caused by the carrier, we will assist with the investigation and will not automatically hold customers responsible for issues beyond their control.

11. Shipping Delays

Severe weather, public holidays, carrier disruptions, customs inspections, or other circumstances beyond our reasonable control may affect estimated delivery times.

If your order is significantly delayed, please contact us by email. We will help check the shipping status and provide an appropriate solution.

Nothing in this policy limits your rights to cancel an order, request a refund, or exercise other remedies available under applicable law.

12. Contact Us

If you have questions about order processing, shipping, delivery, or transportation-related issues, please contact us using the information below.

Address: Room B201, Kamel Ju, 3-2 Hoshigaoka 2-chome, Hanamaki, Iwate 025-0065, Japan
Telephone: +81 19-638-7246
Email address: care@elviancalnello.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States