Welcome to Elviancalnello. These Terms of Service apply to browsing our furniture products, placing orders, making payments, arranging deliveries, and using related services. By using our website, you agree to comply with these terms and applicable laws.
1. Website Use
Please provide accurate order details, shipping addresses, and contact information. If you have an account, you are responsible for keeping your login information secure.
You may not use our website for fraudulent activities, unauthorized access, or other unlawful purposes. Our website may occasionally experience temporary interruptions due to maintenance or technical issues.
2. Products and Pricing
We strive to provide accurate furniture descriptions, images, specifications, and prices. Product colors may vary slightly depending on your screen settings.
Product availability may change. All prices are displayed in U.S. dollars ($).
We may adjust prices for products that have not yet been purchased, but we will not arbitrarily change the terms of confirmed orders.
Applicable taxes and other required charges will be clearly displayed at checkout. We will not impose undisclosed mandatory fees.
3. Orders and Payments
Please provide accurate payment and shipping information when placing an order.
If payment fails, an item becomes unavailable, an obvious order error occurs, or fraudulent activity is suspected, we will handle the situation reasonably and in accordance with applicable laws.
If an order cannot be fulfilled after payment has been collected, we will arrange an appropriate refund as required by law.
4. Shipping and Delivery
We offer furniture delivery within the United States.
- Orders under $70.00: $6.00 shipping fee.
- Orders of $70.00 or more: Free shipping.
- Order processing time: 1–3 business days.
- Estimated shipping transit time: 6–12 business days.
- Total estimated delivery time: 7–15 business days.
- Order cutoff time: 6:00 PM (CT) on business days.
Orders confirmed before the cutoff time on a business day begin processing that day. Orders confirmed at or after the cutoff time, or on non-business days, begin processing on the next business day.
We may use FedEx, UPS, or DHL. Delivery times may vary due to weather, holidays, carrier operations, or other circumstances.
For orders requiring customs clearance, we will cover applicable import duties and clearance fees according to the disclosed arrangements.
For more information, please refer to our Shipping Policy.
5. Order Cancellations
You may request cancellation before your order ships. No cancellation fees apply.
Once an order has shipped, it generally cannot be canceled directly. You may request a return after delivery according to our return policy.
For successfully canceled and paid orders, we will initiate a refund within 1–3 business days after cancellation is confirmed, using the original payment method.
The time required for the refund to appear in your account depends on your bank or payment service provider.
For more information, please refer to our Order Cancellation Policy.
6. Returns, Exchanges, and Refunds
Customers may request an eligible return or exchange within 40 calendar days of receiving their order.
Customers are responsible for return shipping costs for voluntary returns. We cover reasonable return shipping costs for verified product defects, shipping damage, or incorrect items.
For approved returns, we will initiate a refund within 1–3 business days after receiving and inspecting the returned item, using the original payment method.
For full details, please refer to our Return, Exchange & Refund Policy.
7. Privacy Protection
We respect your privacy and the security of your personal information.
We collect and use information reasonably necessary for order processing, payments, shipping, and customer support. We may share relevant information with payment processors, shipping carriers, and other necessary service providers.
We take reasonable measures to protect personal information and handle privacy-related requests in accordance with applicable laws.
8. Intellectual Property
Product images, text, designs, and logos displayed on our website may be protected by applicable intellectual property laws.
Unauthorized copying, distribution, or commercial use of protected content is prohibited, except where permitted by law.
9. Liability and Dispute Resolution
We will make reasonable efforts to fulfill our obligations regarding orders, delivery, and customer support.
If you experience delivery delays, product issues, or transaction disputes, please contact us. We will work toward an appropriate resolution based on the circumstances and applicable laws.
Nothing in these terms excludes or limits your legal rights to returns, refunds, or other remedies available under applicable law.
10. Changes to These Terms
We may update these Terms of Service to reflect operational changes or legal requirements. Updated terms will be published on our website.
Changes will comply with applicable laws and will not arbitrarily alter the material terms of previously confirmed orders.
11. Contact Us
If you have questions about these Terms of Service, your order, or after-sales support, please contact us using the information below.
Address: Room B201, Kamel Ju, 3-2 Hoshigaoka 2-chome, Hanamaki, Iwate 025-0065, Japan
Telephone: +81 19-638-7246
Email address: care@elviancalnello.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States