At Elviancalnello, we value your privacy and are committed to protecting the personal information you provide when using our website. This Privacy Policy explains how we collect, use, share, store, and protect your information, as well as the choices available to you regarding your personal data.
This policy applies to customers who browse or purchase furniture through our website, primarily serving customers in the United States.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected and processed when you visit or use our website, including browsing furniture, placing orders, making payments, arranging deliveries, requesting returns or exchanges, obtaining refunds, and contacting customer service.
It also applies to personal information you provide when communicating with us through email, phone, or other available customer service channels.
Our website may contain links to third-party websites. These websites have their own privacy policies, and we encourage you to review them before using their services.
2. Information We Collect
To process orders and provide our shopping services, we may collect the following categories of personal information:
- Contact Information: Name, email address, phone number, shipping address, and billing address.
- Order Information: Order numbers, purchased items, order amounts, purchase history, and delivery details.
- Payment and Transaction Information: Payment status, transaction identifiers, and refund records.
- Customer Service Information: Inquiries, communication records, return and exchange requests, and related documentation.
- Account Information: If account registration is available, we may collect information necessary for account creation and management.
- Technical Information: IP address, browser type, device type, operating system, pages visited, and website interaction information.
During checkout, necessary payment information may be processed by third-party payment service providers according to their own privacy and security policies.
We collect personal information that is reasonably necessary to provide our services, maintain website functionality, and fulfill applicable legal obligations.
3. Cookies and Tracking Technologies
Cookies are small data files stored on your device that help websites function properly and improve the browsing experience.
Depending on the features enabled on our website, we may use the following types of cookies:
- Essential Cookies: Support basic website functions, including shopping carts, checkout, and website security.
- Functional Cookies: Remember browsing preferences and relevant settings.
- Analytics Cookies: If enabled, help us understand website usage and improve our services.
- Marketing Cookies: If enabled, support advertising performance measurement and related marketing activities.
You can manage, restrict, or delete cookies through your browser settings. Disabling essential cookies may affect shopping carts, checkout, or other website functions.
Where applicable law requires prior consent for non-essential cookies, we will obtain valid consent before using them and provide appropriate options to reject or withdraw consent.
4. How We Use Your Information
We may use personal information for the following purposes:
- Process orders, confirm payments, and arrange furniture deliveries.
- Provide order confirmations and shipping updates.
- Handle returns, exchanges, refunds, and after-sales requests.
- Respond to customer inquiries and resolve shopping-related issues.
- Maintain website security and prevent fraudulent activities.
- Improve website functionality and the shopping experience.
- Maintain necessary transaction records and conduct reasonable business analysis.
- Comply with applicable legal, tax, and recordkeeping obligations.
- Send marketing communications when we have the necessary consent or another lawful basis.
We do not use personal information for unrelated purposes without an appropriate legal basis.
5. How We Share Your Information
To fulfill orders and provide necessary services, we may share relevant personal information with the following categories of third parties:
- Payment Service Providers: To process payments, transactions, and refunds.
- Shipping and Delivery Providers: To arrange furniture transportation, delivery, and returns.
- Website Technology Providers: To support website hosting, operation, maintenance, and technical services.
- Customer Service Providers: When necessary to assist with orders and after-sales support.
- Regulatory or Law Enforcement Authorities: When disclosure is required or permitted by applicable law.
We do not sell customers' names, email addresses, phone numbers, or other contact information.
If advertising or analytics technologies used on our website involve activities defined as the sale or sharing of personal information or targeted advertising under applicable state privacy laws, we will provide the required disclosures and opt-out options.
We do not permit unrelated third parties to access or use your personal information without an appropriate purpose or legal basis.
6. Data Security and Retention
We take reasonable technical and organizational measures to protect personal information against unauthorized access, use, disclosure, or loss.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected or to comply with applicable legal obligations.
Order, payment, delivery, and customer service records may be retained for tax, accounting, dispute resolution, security, or legal purposes.
Retention periods depend on the type of information, the purpose of processing, and applicable legal requirements.
7. Your Privacy Rights and Choices
Depending on your state of residence and applicable U.S. privacy laws, you may have the following rights:
- Right to Access: Request information about the personal data we collect and process.
- Right to Correction: Request correction of inaccurate personal information.
- Right to Deletion: Request deletion of eligible personal information.
- Right to Opt Out: Where applicable, opt out of the sale or sharing of personal information or its use for targeted advertising.
- Right to Data Portability: Request a copy of your personal information in an accessible format where required by law.
- Right to Withdraw Consent: Withdraw consent for processing activities based on consent, where applicable.
- Right to Non-Discrimination: Exercise your privacy rights without unlawful discriminatory treatment.
To submit a privacy-related request, please contact us at care@elviancalnello.com.
To protect your personal information, we may need to reasonably verify your identity before processing certain requests.
We will respond within the timeframes required by applicable law. Some information may need to be retained for order fulfillment, transaction records, fraud prevention, or other lawful purposes.
8. U.S. Privacy Laws
We are committed to complying with applicable U.S. federal and state privacy and consumer protection laws.
Where relevant legal requirements apply, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), we will respect eligible consumer rights relating to access, correction, deletion, and opting out of certain personal information processing activities.
Privacy laws and their requirements may vary by state. The rights available to you depend on the laws applicable to your circumstances.
9. International Data Transfers
Our website primarily serves customers in the United States, while our contact address is located in Japan.
Your personal information may be processed across national borders when necessary for order fulfillment, customer service, technical support, or other legitimate business activities.
The actual locations where personal information is processed or stored depend on our operational arrangements and service providers.
Where cross-border processing occurs, we will take reasonable measures to protect personal information as required by applicable law.
10. Privacy Complaints
If you have concerns about how your personal information is collected, used, shared, or protected, you may contact us using the email address provided below.
If you believe your personal information has been handled in violation of applicable privacy laws, you may also submit a complaint to your state attorney general's office or another regulatory authority with appropriate jurisdiction.
You are not required to contact us before exercising any right to file a complaint with an appropriate regulatory authority.
11. Children's Privacy
Our website is intended for general furniture shoppers and is not specifically directed toward children.
We do not knowingly collect children's personal information in violation of applicable laws.
If we become aware that children's personal information has been collected in a manner that does not comply with applicable law, we will take reasonable steps to address the issue or delete the information as appropriate.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website operations, services, or applicable legal requirements.
Any updated policy will be published on our website. Where applicable law requires additional notice or renewed consent, we will take the necessary steps.
We encourage you to review this policy periodically to stay informed about how we protect your personal information.
13. Contact Us
If you have questions about this Privacy Policy or how your personal information is handled, please contact us using the information below.
Address: Room B201, Kamel Ju, 3-2 Hoshigaoka 2-chome, Hanamaki, Iwate 025-0065, Japan
Telephone: +81 19-638-7246
Email address: care@elviancalnello.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States