Payment Methods
Welcome to Elviancalnello. We accept online credit and debit card payments to help customers complete their furniture purchases conveniently.
1. Accepted Payment Methods
We accept the following card brands:
- Visa
- Mastercard
- American Express
- JCB
- Discover
- Diners Club
Successful payment depends on your card issuer, transaction authorization, and payment verification.
2. How Payments Work
You can complete your purchase by following these steps:
- Browse our website and select the furniture you wish to purchase.
- Add your items to the shopping cart and proceed to checkout.
- Enter accurate billing and shipping information.
- Select a supported credit or debit card payment method.
- Submit your payment information and complete any required verification.
- Once payment is successful and your order is confirmed, you will receive the applicable order confirmation.
3. Currency and Order Total
All product prices on our website are displayed in U.S. dollars ($).
Before submitting your payment, please review the product prices, applicable taxes, and total order amount displayed at checkout.
We do not charge undisclosed mandatory fees. For orders requiring customs clearance, we cover applicable import duties and clearance fees according to the arrangements disclosed at checkout.
If your card issuer charges currency conversion fees or other independent fees, those charges are determined by your financial institution.
4. Payment Security
We take the security of your payment information seriously and process transactions through the payment procedures used on our website.
Payment and personal information are handled in accordance with applicable data protection and payment security requirements.
Please do not send full credit card numbers, card security codes, payment passwords, or other sensitive information by email.
If you notice any suspicious payment activity, please contact us.
5. Failed or Declined Payments
Payments may fail due to incorrect card information, declined authorization, account restrictions, or security verification issues.
If your payment is unsuccessful, please check your payment details and contact your card issuer if necessary.
If the issue relates to an order placed on our website, you may also contact us by email.
6. Order Confirmation
After successful payment and order confirmation, you will generally receive an order confirmation.
If you do not receive a confirmation, please contact us by email and provide the necessary order details.
Our standard order processing time is 1–3 business days, with a daily order cutoff time of 6:00 PM (CT) on business days.
Successful payment does not mean your order has already shipped.
7. Order Cancellations and Refunds
You may request cancellation before your order ships, with no cancellation fee. Once an order has shipped, it generally cannot be canceled directly. You may request a return after delivery according to our return and exchange terms.
Eligible refunds will be issued to the original payment method.
- Successfully canceled orders: We will initiate a refund within 1–3 business days after cancellation is confirmed.
- Eligible returned orders: We will initiate a refund within 1–3 business days after receiving, inspecting, and approving the returned item.
The time required for the refund to appear in your account depends on your bank, card issuer, or payment service provider and may be longer than the refund initiation period.
8. Payment Assistance
If you have questions about failed payments, order confirmations, refund status, or other payment-related matters, please contact us.
Email is our preferred contact method. You may also call us during customer service hours.
9. Contact Us
Address: Room B201, Kamel Ju, 3-2 Hoshigaoka 2-chome, Hanamaki, Iwate 025-0065, Japan
Telephone: +81 19-638-7246
Email address: care@elviancalnello.com
Business Hours: Monday to Friday, from 9:00 AM to 6:00 PM (CT)
Shipping Area: United States